Training Approach
Workforce management training is based on a “Train the trainer” philosophy, where key JHAH designated individuals (key super users) are comprehensively trained on all system components that affect their ability to carry out their daily work.
This creates a core team of highly skilled people who can then continue to train the current staff as well as new technical, clinical, clerical and support staff as needed in the future. This type of focused training has been shown to boost enthusiasm and ownership of systems and to assist staff in quickly gaining confidence in the system purchased. At the completion of training, they are then in a great position to pass skills on to other operators.
As the system is extremely integrated it is important to have some Super Users who are experts across all areas of functionality and can understand the impacts of changes in one area of the system upon another area and take responsibility for shared areas such as security levels.
Goals and objectives
- Build different levels of support in JHAH including the following:
- System Usage Level (Super Users)
- System Management Level (Admin Users)
- Create a pool of expertise to participate effectively in any training activities in the future
- Build capacity around WFM system to support the organization training needs
- Transfer all required knowledge areas to JHAH team so they can handle most of the day to day operation activities.
- Minimize the reliance on vendor’s team in managing the system and spread its related knowledge.
- Increase the awareness level of WFM system and its role in patient and community quality of care.
General training objectives
- Understanding the platform: provide an overview of UKG Pro WFM features.
- Mastering scheduling: Show how to manage shifts, schedules, and staffing needs.
- Timekeeping: Teach users to track employee hours, manage time off, and ensure compliance.
- Reporting & Analytics: Show users how to pull reports and analyse workforce data.
- Understanding the platform: Provide an overview of UKG Pro WFM features.
- Administrating the System: Show how to manage shifts, schedules, and staffing needs.
Super user training objectives
Admin training objectives
Training scope
Super users training
The scope of super users training phase covers the following modules and components:
Admin training
The scope of admin training phase covers the following modules and components:
1st Week – WFM – Super Users Training / Technical / Admin
2nd
Week – Physicians – Super Users Training / Technical / Admin
Training Schedule
Training quick giddiness
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